Shipping &
Returns & Cancellation Policy
Shipping Policy
Delivery is available In Egypt Only
The timelines quoted are business days - Sunday to Thursday only, weekends and public holidays are not included.
Delivery time starts from the next day of the date you have placed your order.
The shipment will arrive sealed with the shipping company representative. Opening the shipment is prohibited to ensure security and prevent tampering with its contents by the shipping company representative.
Delivery time
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Cairo & Giza Governorate From 3-4 Business Days from the next day of the day you place your order
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Other Governorates From 4-6 Business Days from the next day of the day you place your order
Shipping Fee
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Shipping costs may vary from one governorate to another. You can view the shipping costs for each governorate here :
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Shipping costs decrease gradually as the order value increases, and vice versa
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Shipping costs may vary from one governorate to another. You can view the shipping costs for each governorate here :
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Shipping costs decrease gradually as the order value increases, and vice versa
Pick Up Service:
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Pickup service is currently only available in Cairo and Giza governorates, and work is underway to expand this service to be available in all governorates
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Once you place your order, one of our customer service representatives will contact you to confirm the order details and that it is ready for pickup
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This service also allows for inspecting and examining products upon receipt to ensure their safety and the absence of any damage.
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Pick Up Address Available In :
Cairo - Nasr City Hub : 13 Moaed Street From Tahseen Farghaly Street Behind Of Tiba Mall - Al Manteqa Al Oula
Pickup Days : Saturday - Sunday - Monday - Tuesday - Wednesday
Pickup Time : 2:00 pm. ~ 9:00 pm.
Mobile No: 01024422886
Giza - Pyramids Gardens - Delivery Agent :
Pickup Days : Every Thursday
Pickup Time : From 5:00 pm To 7:00 pm
Pickup Address : حدائق الأهرام - منطقة ط - أمام مسجد العوضي - متفرع من ش الجيش
Delivery Man : Mohamed Hassan
Mobile No: 01114222293
Giza - Sheikh Zayed - Delivery Agent :
Pickup Days : Every Thursday
Pickup Time : From 8:00 pm To 10:00 pm
Pickup Address : Sheikh Zayed Entrance 3 - Bustan Square - In Front Of Spinneys Market
Delivery Man : Mohamed Hassan
Mobile No: 01114222293
Today Delivery Service :
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This service is currently only available in Cairo and Giza governorates, and work is underway to expand this service to be available in all governorates
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Once you place your order, one of our customer service representatives will contact you to confirm the order details and that it is ready for ship in the same day
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The full order amount will be collected before shipping via InstaPay's instant transfer service.
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For same-day delivery, orders must be placed before 8 PM. Orders placed after 8 PM will be automatically postponed to the following day.
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This service is only available in weekly business days, which are Sunday through Thursday. It is not available on weekend holidays or public holidays.
Return And Cancellation Policy
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14 days Return from the date of delivery .
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24 Hours Free Cancellation from the date of the order
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Customer will be charged with additional shipping cost completely in case of product dislike or change mind.
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Dislike or Change Mind Order unacceptable to return in case of used products.
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Ensure all seals, tags and accessories are left intact and the item is in its original packaging.
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You will receive 100% refund for your item if we delivered a damaged, defective, wrong item when returning it without any additional shipping fees.
How To Return Or To Cancel Your Order?
Send a Message for (Return - Cancel) your order including your order details ( Your Name - Order No. - Mobile No. ) with a reason in case of returning order